Buy Online Return In Store

22/10/24, 22:29

Buy Online Return In Store Lucrezia Tafanelli User

BORS is a functionality available on Heaven for Client Advisors to manage return in Boutique for an online order with the process fully integrated into Heaven. This new functionality is a great opportunity to drive online Clients to Fendi Boutique, delivering an omnichannel experience to Fendi Client. Only available in selected stores. Why Offers a client an alternative when returning purchases made online Allows clients to live the in-store experience and to have more flexibility Great opportunity to drive online Clients in store and potentially close a sale Available for Selected stores How - to To create a return for online orders click on Main Menu > Omni Services > Online Order Management https://fendi.sharepoint.com/sites/CICERO/SitePages/Buy-Online-Return-In-Store.aspx

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22/10/24, 22:29

Buy Online Return In Store

Heaven User Guide #33 Buy Online Return in Store (BORS)

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💡 Get to know fendi.com to provide your client with the best support! Get confident in website navigation (mobile version) Know the Terms and Conditions. Go through all the FAQs, so you're ready to address client queries or hesitation. https://fendi.sharepoint.com/sites/CICERO/SitePages/Buy-Online-Return-In-Store.aspx

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22/10/24, 22:29

Buy Online Return In Store

For more details, please refer to the dedicated section in the Heaven User Guide.

https://fendi.sharepoint.com/sites/CICERO/SitePages/Buy-Online-Return-In-Store.aspx

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Source: CLIENT/OMNI CHANNEL/OMNI TOOLS/Buy Online Return In Store.pdf